Communication / Assertiveness
Communicate with clarity and confidence, and handle difficult conversations assertively.
3 HoursEmployeesManagersLeaders
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- Albert Mehrabian’s Rule
- Communication methods - pros and cons
- Planning communication
- Diversity / Behavioural style in communication
- Building Rapport
- 7 Levels of Listening
- What prevents active listening?
- What is Assertiveness?
- Communication styles (passive / aggressive / passive-aggressive and assertive)
- Barriers to being Assertive
- Influencing Strategies
- Assertiveness tools and techniques
- Questions and answer session
- Action planning
Courage and Self Assurance
Build the confidence and courage to speak up, make decisions and step beyond your comfort zone.
2 HoursEmployeesManagersLeaders
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- Organisational / Cultural Courage
- Ethics / Integrity / Values
- Courage of a Leader / Manager
- Situational Leadership
- Leadership styles
- Effective decision making
- Courageous Self
- Comfort zones
- Influence / Upward Influence / Assertiveness
- Minority of one / Changing decisions
- Questions and answers
- Action planning
Creative Thinking and Problem Solving
Practical tools and techniques to think more creatively and solve problems effectively.
3 HoursEmployeesManagersLeaders
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- How do we solve problems?
- Divergent v Convergent Thinking
- Defining the problem
- Creative organisations
- Types of Creativity
- Creative thinking exercise
- What prevents creativity?
- Creative thinking techniques - Random Word, Reversal, Someone Else’s Problem, It’s Just Like, Combination, Distortion
- Evaluating ideas
- Analysis Techniques
- Implementation and idea action planning - Setting SMART Objectives
- Success Measures
- Questions and answer session
- Action planning
Decision Making
Make clearer, more confident decisions using practical models and structured thinking.
4 HoursEmployeesManagersLeaders
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- How do we make decisions?
- Why do we make bad decisions?
- Decision making exercise
- Different ways to make decisions and how it can affect the outcome
- The decision-making process - making better decisions
- Framing the issue
- Gathering and improving intelligence / information
- Perception of Risk / Managing Risk
- Confidence Levels - Counteracting over confidence
- Group Think
- Divergent v Convergent Thinking
- Reaching a conclusion
- Learning from experience
- Decision Making Tools - Behaviour / Creative Thinking / Defining the Problem / 5 x Why / 6 Thinking Hats
- Evaluating decisions
- Analysis Techniques
- Success Measures
- Questions and answer session
- Action planning
Meetings
Plan and run focused, productive meetings that respect people's time and drive action.
3 HoursEmployeesManagersLeaders
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- Meeting frustrations
- The cost of meetings
- Is a meeting necessary?
- Purpose of meetings
- Types of meeting
- Planning for a meeting
- Preparing for a meeting
- Meeting Content versus Process
- Developing an effective Agenda
- Effective meeting facilitation
- Meeting Leadership v Participation
- Meeting Ground Rules
- Decision Making / Action Planning Tools
- Meeting Ideas / Techniques
- De Bono’s 6 Thinking Hats
- Strategic Meeting Questions
- Managing challenging behaviour / conflict in meetings
- Taking Minutes
- Closing a Meeting
- Effective Follow up
- Question and Answers session
- Action Planning
Networking
Build and use professional networks with confidence, both in person and online.
2 HoursEmployeesManagersLeaders
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- Understanding our comfort zone
- Benefits of Networking
- Networking misconceptions
- Objective setting - What do I want to achieve from Networking?
- Getting the most from Networking Events - Before, During and After
- Preparing to attend an event
- Developing an effective “elevator pitch”
- Effective networking questions
- Building a network - Connection strategies
- 1st / 2nd / 3rd level connections
- Networking online / LinkedIn
- Networking skills - practice
- Networking / Connection tips
- Questions and answer session
- Action planning
Stress Management
Recognise, manage and reduce stress - for yourself and the people you manage.
2 HoursEmployeesManagersLeaders
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- What is Stress?
- Stress in the Workplace
- Types and Impact of Stress
- What do you find stressful?
- Coping with Stress
- Rahe Holmes Social Adjustment Questionnaire
- Signs of Stress
- Uncertainty and the impact on stress
- Reducing Stress
- Questions and answer session
- Action planning
Time Management / Prioritisation
Take control of your workload with practical prioritisation and time-management techniques.
3 HoursEmployeesManagersLeaders
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- Understanding Behavioural Style Difference
- Understanding your own style
- Behavioural Time Management Strategies
- Wheel of Life - Now / Future
- Time Stealers
- Breaking Bad Habits
- Time Management Tools and Techniques
- David Allen’s Input Processing Model
- Stephen R Covey’s Four Generations of Time Management
- What is a Priority?
- Priority Ranking - Common Pitfalls and Best Practice
- The Pareto Rule
- The 5 D’s
- Eisenhower Matrix
- Goal Setting / SMART Objectives
- 7 Steps to effective work scheduling
- Confirming Priorities - Saying No
- Effective Meetings - Overview
- Managing Email
- Questions and answer session
- Action planning
