Absence Management
Manage short and long-term absence fairly and consistently - including the Bradford Factor, stress and wellbeing.
2 HoursManagersLeaders
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- Employee Rights / Equality Act
- Absence Statistics
- Authorised v Unauthorised Absence
- Short term v Long term absence
- Frequent v Infrequent Absence
- Understanding and applying the Bradford Factor
- Stress in the Workplace
- Types of Stress / Signs of Stress
- Managing Stress / Coping Strategies
- Absence Case Studies
- Questions and answer session
- Action planning
Belbin Team Roles - Advanced
A deeper dive into Belbin - team and working-relationship reports, and applying team roles to recruitment and projects.
4 HoursEmployeesManagersLeaders
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- Understanding high performing / dysfunctional teams
- What makes someone excellent at their role?
- Eligibility v Suitability
- What influences our behaviour?
- Belbin Team Role Theory and Principles
- The 9 Team Roles
- Understanding strengths / allowable / non allowable weaknesses
- Review of individual reports
- Identifying Team Role Style in others
- Understanding opposite team role styles
- Communicating with different team role styles
- Review of working relationship report(s)
- Tuckman’s Stages of a Team / Belbin
- Hersey and Blanchard’s Situational Leadership / Belbin
- Adair’s Task / Team / Individual
- Belbin Team Report - explained
- Review of team report(s)
- Using Belbin in Recruitment
- Belbin Job profiles / Candidate Match Reports
- Belbin Team Roles at different stages of a project
- Belbin application through the employee lifecycle - Recruitment / Onboarding / Development / Retention / Exit
- Questions and answer session
- Action planning
Belbin Team Roles - Introduction
Discover your natural team roles and learn to work more effectively with different behavioural styles.
3 HoursEmployeesManagersLeaders
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- Understanding high performing / dysfunctional teams
- What makes someone excellent at their role?
- Eligibility v Suitability
- What influences our behaviour?
- Belbin Team Role Theory and Principles
- The 9 Team Roles
- Understanding strengths / allowable / non allowable weaknesses
- Review of individual reports
- Identifying Team Role Style in others
- Understanding opposite team role styles
- Communicating with different team role styles
- Team Report - explained
- Review of team report(s)
- Questions and answer session
- Action planning
Change Management
Lead and embed organisational change while protecting engagement, performance and morale.
4 HoursEmployeesManagersLeaders
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- What causes change - PESTLE analysis?
- Understanding the process of change
- The impact of change
- How does change make us feel?
- Kubler Ross (Grief) Change Cycle
- Change adaptation process
- Change management considerations
- Why do we resist change?
- How to overcome change resistance
- Understanding uncertainty and how to deal with it
- Understanding Comfort zones
- Stages of Change
- Change management tools and techniques - Behavioural styles, Control v Influence, the OODA Loop, VUCA, Readiness / Capability / Clout
- Communicating through change
- Managing Bad News - The Spikes Protocol
- Questions and answer session
- Action planning
Coaching
Practical coaching skills to build self-awareness, unlock potential and improve performance in others.
2 HoursEmployeesManagersLeaders
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- What coaching is and why it matters
- Coaching versus telling, mentoring, and managing and when each is appropriate
- Coaching skills - Active listening, powerful questions, the power of silence and thinking space, building rapport, trust, staying curious
- Questions and listening exercise
- The GROWS model
- Goal / Reality / Options / Will / Way / Support / Sustain
- Coaching conversation practice using the GROWS model
- Workplace application
- Knowing when to switch from coaching mode
- Top Tips
- Questions and answer session
- Action planning
Communication / Assertiveness
Communicate with clarity and confidence, and handle difficult conversations assertively.
3 HoursEmployeesManagersLeaders
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- Albert Mehrabian’s Rule
- Communication methods - pros and cons
- Planning communication
- Diversity / Behavioural style in communication
- Building Rapport
- 7 Levels of Listening
- What prevents active listening?
- What is Assertiveness?
- Communication styles (passive / aggressive / passive-aggressive and assertive)
- Barriers to being Assertive
- Influencing Strategies
- Assertiveness tools and techniques
- Questions and answer session
- Action planning
Conflict Management
Understand, prevent and resolve workplace conflict constructively before it escalates.
2 HoursManagersLeaders
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- Signs and Causes of Conflict
- What conflict based / difficult situations do we find difficult to deal with and why?
- The impact of not addressing Conflict
- Destructive versus Constructive Conflict
- Behavioural Style Differences in a conflict related context
- Behavioural Style Questionnaire
- Assertive / Passive / Passive Aggressive / Aggressive behaviour in a conflict setting
- Conflict Management skills
- Questions and answer session
- Action planning
Courage and Self Assurance
Build the confidence and courage to speak up, make decisions and step beyond your comfort zone.
2 HoursEmployeesManagersLeaders
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- Organisational / Cultural Courage
- Ethics / Integrity / Values
- Courage of a Leader / Manager
- Situational Leadership
- Leadership styles
- Effective decision making
- Courageous Self
- Comfort zones
- Influence / Upward Influence / Assertiveness
- Minority of one / Changing decisions
- Questions and answers
- Action planning
Creative Thinking and Problem Solving
Practical tools and techniques to think more creatively and solve problems effectively.
3 HoursEmployeesManagersLeaders
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- How do we solve problems?
- Divergent v Convergent Thinking
- Defining the problem
- Creative organisations
- Types of Creativity
- Creative thinking exercise
- What prevents creativity?
- Creative thinking techniques - Random Word, Reversal, Someone Else’s Problem, It’s Just Like, Combination, Distortion
- Evaluating ideas
- Analysis Techniques
- Implementation and idea action planning - Setting SMART Objectives
- Success Measures
- Questions and answer session
- Action planning
CV Development
Craft a clear, compelling, results-focused CV that stands out to employers.
2 HoursEmployeesManagersLeaders
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- What is a CV?
- CV Content
- Types of CV
- Building a great CV
- Passive versus Active Language
- Selling Yourself
- Creating an effective Personal Profile
- Skills Section
- Achievements section
- The CAR formula
- Finishing Touches
- Questions and answer session
- Action planning
Decision Making
Make clearer, more confident decisions using practical models and structured thinking.
4 HoursEmployeesManagersLeaders
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- How do we make decisions?
- Why do we make bad decisions?
- Decision making exercise
- Different ways to make decisions and how it can affect the outcome
- The decision-making process - making better decisions
- Framing the issue
- Gathering and improving intelligence / information
- Perception of Risk / Managing Risk
- Confidence Levels - Counteracting over confidence
- Group Think
- Divergent v Convergent Thinking
- Reaching a conclusion
- Learning from experience
- Decision Making Tools - Behaviour / Creative Thinking / Defining the Problem / 5 x Why / 6 Thinking Hats
- Evaluating decisions
- Analysis Techniques
- Success Measures
- Questions and answer session
- Action planning
Delegation
Delegate effectively to develop your team, free up your time and improve results.
3 HoursManagersLeaders
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- What is Delegation?
- What can / can’t be delegated?
- Who can you delegate to?
- Effective Delegation
- Building Trust
- What prevents effective delegation?
- The 5 Ds of Delegation
- Eisenhower’s box - urgency / importance
- The Delegation Process
- Delegating to different behavioural styles
- The Delegation Continuum
- IDEAL Delegation
- Delegation Case Studies
- Tips for effective delegation
- Questions and answer session
- Action planning
DiSC - Advanced
Go deeper with DiSC - team dynamics, adapting your style and applying insight to real relationships.
4 HoursEmployeesManagersLeaders
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- Understanding Successful / Dysfunctional Teams
- Tuckman’s Stages of a Team
- Situational Leadership styles - Hersey and Blanchard
- Adair - Task / team Individual
- Overview of DiSC Theory
- Jung’s Basic Principles
- Understanding ourselves
- Strengths / Weaknesses
- What motivates / demotivates different DiSC styles?
- Identifying others’ DiSC style
- Opposite styles
- Communicating and working with others effectively
- DiSC styles at different stages of a Project
- Understanding others / your team
- Questions and answer session
- Action planning
DiSC - Introduction
Understand your DiSC behavioural style and communicate more effectively with others.
3 HoursEmployeesManagersLeaders
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- Understanding Successful / Dysfunctional Teams
- Overview of DiSC Theory
- Jung’s Basic Principles
- Understanding ourselves
- Strengths / Weaknesses
- What motivates / demotivates different DiSC styles?
- Identifying others’ DiSC style
- Opposite styles
- Communicating and working with others effectively
- Understanding others / your team
- Questions and answer session
- Action Planning
Discipline, Grievance and Misconduct
Handle disciplinary, grievance and misconduct matters confidently, fairly and in line with legislation.
3 HoursManagersLeaders
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- Employee Rights - The Equality Act
- Disciplinary issue examples
- Importance of proactive management - Potential impact / Cost
- Difference between Conduct / Capability and Performance
- What is Misconduct / Gross Misconduct?
- Preparing for and conducting a Disciplinary Meeting
- Disciplinary Process
- Managing Misconduct v Gross Misconduct
- Conducting a Disciplinary Investigation
- Discipline Case studies
- Types of Grievance
- Role of the Manager
- Grievance Stages
- Preparing for and conducting a Grievance Meeting
- Conducting a Grievance Investigation
- Preparing for and conducting the meeting
- Note taking
- Active Listening / Questioning Technique
- Penalties / Action
- Questions and answer session
- Action planning
High Performing Teams
Understand what sets high-performing teams apart, and how to build trust and accountability.
4 HoursManagersLeaders
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- Team Exercise
- Team formation and Supervisor / Management behaviours at different stages of a team
- Team communication
- Driving performance / setting objectives
- Keeping yourself and your team motivated
- Giving effective feedback: feedback models for different situations
- Having crucial conversations
- Managing the Appraisal Process effectively
- Managing poor performance
- What is Delegation?
- Adair - Action Centred Leadership
- How can we delegate effectively?
- The Eisenhower Matrix
- Delegation process / continuum / communication
- Setting SMART objectives
- Understanding behavioural style differences when delegating
- Questions and answer session
- Action planning
Intervention
Build the confidence to intervene early and have difficult conversations before problems grow.
3 HoursEmployeesManagersLeaders
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- Understanding the Law / The Equality Act
- Difference between Culture / Ethics / Integrity / Values
- Banter versus Microaggressions
- Impact of Microaggressions
- What is Intervention?
- When to Intervene?
- Intervention Case Studies
- Intervention Decisions
- What prevents Intervention?
- Comfort Zones
- Group Think
- Reframing the problem
- Heron’s Six Category Intervention Analysis
- Calling In / Calling Out
- Assertiveness
- Influencing Strategies
- Feedback techniques
- Case Studies - Revisited
- Questions and answer session
- Action planning
Interview Skills
Prepare and perform with confidence in interviews, presenting yourself at your best.
2 HoursEmployeesManagersLeaders
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- Interviewer Objectives
- Interview Objectives
- Preparation - Pre-interview
- Types of Interviews
- Interview Formats
- 4 Types of Interview Questions
- Example Questions
- Preparing effective answers
- 1st Answer versus Best Answer
- Answer Practice Session
- Dealing with weaknesses effectively
- Worst versus Best Answer
- Weakness Practice Session
- Reason for Leaving Statement
- Interview Tips
- Questions and answer session
- Action planning
Job Search
Plan and run an effective, modern job search using the right strategies, tools and channels.
2 HoursEmployeesManagersLeaders
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- Career Stock Take
- Job Search Statistics
- Considering a Career Change
- 9 Square Model - Career Change
- Reactive Job Search - Applying for Advertised roles
- Recruitment Agency Tips
- Proactive Job Search - Applying for Unadvertised Roles
- Using LinkedIn for Job Research
- Building a relevant contact network
- Introducing yourself
- Questions and answer session
- Action planning
Leadership - Culture and Engagement
Shape culture, motivation and engagement to bring out the best in your people.
6 HoursManagersLeaders
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- Understanding purpose, vision, mission and values and their importance
- Developing a high-performance culture
- Anticipating Performance Dips
- Driving Performance
- Performance Disincentives
- Individual / Team Performance conversations - Operational / Coaching / Accountability / Performance
- Leadership versus Management
- The role of the Leader v Manager
- Understanding the challenges of moving from colleague to Manager / Leader
- Leadership v Management Thinking
- Strategic v Operational Thinking
- Leadership Excellence Model
- Leadership Control versus Influence
- Leading Change
- Leadership styles
- Situational Leadership - Hersey and Blanchard
- The habits of highly effective leaders
- What type of leader / manager am I?
- Leadership SWOT Analysis
- Talent Development Framework
- Leadership Skills Development - Self
- Questions and answer session
- Action planning
LinkedIn
Build a strong LinkedIn profile and use it effectively for networking and job search.
2 HoursEmployeesManagersLeaders
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- LinkedIn Statistics
- Visibility
- 4 Key Networking Strategies
- Building a Network
- 1st / 2nd / 3rd Level connections
- Groups
- Building an effective headline and profile
- Broadcasting versus engagement
- Key Settings
- Understanding the Algorithm
- Getting more out of Posts / Posting Tips
- LinkedIn Search - advanced use
- Finding Alumni
- Research
- LinkedIn Jobs /Proactive job Search
- Question and Answers session
- Action Planning
Meetings
Plan and run focused, productive meetings that respect people's time and drive action.
3 HoursEmployeesManagersLeaders
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- Meeting frustrations
- The cost of meetings
- Is a meeting necessary?
- Purpose of meetings
- Types of meeting
- Planning for a meeting
- Preparing for a meeting
- Meeting Content versus Process
- Developing an effective Agenda
- Effective meeting facilitation
- Meeting Leadership v Participation
- Meeting Ground Rules
- Decision Making / Action Planning Tools
- Meeting Ideas / Techniques
- De Bono’s 6 Thinking Hats
- Strategic Meeting Questions
- Managing challenging behaviour / conflict in meetings
- Taking Minutes
- Closing a Meeting
- Effective Follow up
- Question and Answers session
- Action Planning
Mentoring
Set up and run effective mentoring relationships that accelerate development and knowledge-sharing.
2 HoursEmployeesManagersLeaders
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- Mentoring - A brief history
- What is Mentoring?
- Mentoring v coaching
- Benefits to Mentors / Mentees
- Managing the mentoring process
- Mentor / Mentee selection
- Mentoring skills / practical tips to improve the chance of a successful Mentor / Mentee pairing
- How to manage when things don’t go to plan
- Mentor / Mentee case studies.
- Mentoring Tips for Mentors / Mentees
- Question and Answers session
- Action Planning
Motivation
Understand what truly motivates people and how to create the conditions for engagement.
2 HoursEmployeesManagersLeaders
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- What is Motivation?
- What motivates you?
- Extrinsic (External) v Intrinsic (Internal) Motivation
- What demotivates us?
- Motivation Style Questionnaire - Understanding our own motivation
- Motivating Others
- Motivating different styles - Extrinsic / Intrinsic / Motivational Drivers / Behavioural style
- Motivation Strategies
- Motivation Case Studies
- Questions and answer session
- Action planning
Networking
Build and use professional networks with confidence, both in person and online.
2 HoursEmployeesManagersLeaders
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- Understanding our comfort zone
- Benefits of Networking
- Networking misconceptions
- Objective setting - What do I want to achieve from Networking?
- Getting the most from Networking Events - Before, During and After
- Preparing to attend an event
- Developing an effective “elevator pitch”
- Effective networking questions
- Building a network - Connection strategies
- 1st / 2nd / 3rd level connections
- Networking online / LinkedIn
- Networking skills - practice
- Networking / Connection tips
- Questions and answer session
- Action planning
Outplacement - Introduction
An introduction to career transition - the support available and how to make the most of it.
1 HourEmployeesManagersLeaders
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- Causes / Drivers of Change
- Responding to Change - Emotions
- Change Adaptation Process
- Effective Career Transition
- Understanding Stress
- Coping with / Reducing Stress through Redundancy
- Outplacement Services - Overview
- Psychometrics
- CV Development
- Job Search
- Interview Skills
- Using LinkedIn
- Miscellaneous Support - Preparing for Retirement, Setting up a Business, Relocation
- Career Stock Take
- Questions and answer session
- Action planning
People Management
Core people-management skills for new and experienced managers, from feedback to tough conversations.
6 HoursManagersLeaders
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- Understanding High Performing Teams and Culture
- Team Effectiveness Questionnaire
- Importance of Vision / Mission / Purpose / Values
- Leadership v Management
- Management Styles
- Adapting our Management Style
- Understanding Ourselves - Behaviour / Motivation
- Setting SMART Objectives
- Managing Performance
- Talent Development Framework
- Understanding Others / Our Team
- Stages of a Team
- Communicating with Others
- Situational Leadership
- Motivation
- Delegation
- Feedback
- Questions and answer session
- Action planning
Performance Management
Manage performance consistently and fairly - objectives, feedback and tackling underperformance.
3 HoursManagersLeaders
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- How well do you manage Performance at Present?
- Performance Review Cycle
- What Drives Performance?
- Positive Impact Performance Drivers
- Disincentives to Performance
- Anticipating Performance Dips
- Performance Conversations - Operational / Coaching / Accountability / Poor Performance
- Comfort Zones
- Setting SMART Objectives
- What is poor performance?
- Preparing for Poor Performance conversations
- Dealing with Poor Performance
- Standard Setting Meetings
- Questioning Technique
- Feedback Models
- Performance Management Case Studies
- Questions and answer session
- Action planning
Preparing for Retirement
Plan confidently for the practical, financial and personal transition into retirement.
2 HoursEmployeesManagersLeaders
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- What are you looking forward to?
- The Wheel of Life
- Transitioning into retirement - challenges
- Understanding the Process of transition
- Comfort Zones
- Dealing with Uncertainty
- Change Adaptation process
- Responding to Change
- Understanding “Rust out” and the Impact of Stress
- Reducing stress levels in retirement
- Questions and answer session
- Action planning
Presentation Skills
Present with impact and confidence, from structuring your message to handling questions.
6 HoursEmployeesManagersLeaders
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- What do we fear about presenting?
- Dealing with fear / nerves
- Using Positive Language
- Benefits of Effective Preparation
- Preparation - The Basics
- Words / Tone / Body Language
- Intrusive Presentation Habits and how to avoid them
- Using our voice
- Planning our Presentation
- Understanding the audience
- Development and Delivery Methods
- Presentation Structure
- Grabbing and Holding Attention
- Presentation Notes
- Handling Questions
- PowerPoint - Basics
- Slide Content
- Words v Pictures
- Font / Slide Design
- Functionality
- Closing the presentation
- Presentation Skills Practice - Session 1
- 1 to 1 Coaching
- Presentation Skills Practice - Session 2
- 1 to 1 Coaching
- Presentation Skills Practice - Session 3
- 1 to 1 Coaching
- Questions and answer session
- Action planning
Recruitment and Selection - Process
Design a fair, effective and legally sound recruitment and selection process, end to end.
3 HoursEmployeesManagersLeaders
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- Hiring - how big an investment decision?
- What makes a successful recruiter?
- How do you recruit at present?
- Defining the role / title
- The importance of clear job / person specifications
- Defining the opportunity effectively
- Candidate Attraction
- Selling the opportunity, not just the job spec
- Technical versus Behavioural Assessment
- Employer Branding and Recruitment Advertising
- Unconscious Bias and the potential impact on Recruitment
- Eliminating bias in Recruitment
- Impact and effectiveness of different Selection Methods
- Candidate Management
- Best practice candidate management processes
- Questions and answer session
- Action planning
Recruitment and Selection - Decision Making
Make more consistent, objective and defensible selection decisions.
2 HoursEmployeesManagersLeaders
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- Hiring - how big an investment decision?
- The direct / indirect / hidden costs of recruitment
- The cost of bad hiring decisions
- Typical assessment and selection process
- Why we make bad recruitment decisions
- Decision Making exercise
- Unconscious Bias and the potential impact on Recruitment
- Eliminating bias in Recruitment
- Impact and effectiveness of different Selection Methods
- Psychometric Assessments - overview
- Types of assessment available / what they measure
- Example Psychometric Assessments
- Typical Costs
- Questions and answer session
- Action planning
Recruitment Interviewing
Plan and run structured, competency-based interviews that improve your hiring decisions.
2 HoursEmployeesManagersLeaders
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- Screening - best practice applicant screening processes.
- Candidate selection - objective and effective candidate assessment
- Recruitment Interviewing Best practice.
- Unconscious Bias and the potential impact on Recruitment
- Eliminating bias in Recruitment Interviews
- Competency based interviews
- Technical versus Behavioural assessment
- Interview Questioning Technique
- Effective Candidate evaluation
- Interview Scoring
- Interview Skills Practice session
- Questions and answer session
- Action planning
Stress Management
Recognise, manage and reduce stress - for yourself and the people you manage.
2 HoursEmployeesManagersLeaders
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- What is Stress?
- Stress in the Workplace
- Types and Impact of Stress
- What do you find stressful?
- Coping with Stress
- Rahe Holmes Social Adjustment Questionnaire
- Signs of Stress
- Uncertainty and the impact on stress
- Reducing Stress
- Questions and answer session
- Action planning
Time Management / Prioritisation
Take control of your workload with practical prioritisation and time-management techniques.
3 HoursEmployeesManagersLeaders
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- Understanding Behavioural Style Difference
- Understanding your own style
- Behavioural Time Management Strategies
- Wheel of Life - Now / Future
- Time Stealers
- Breaking Bad Habits
- Time Management Tools and Techniques
- David Allen’s Input Processing Model
- Stephen R Covey’s Four Generations of Time Management
- What is a Priority?
- Priority Ranking - Common Pitfalls and Best Practice
- The Pareto Rule
- The 5 D’s
- Eisenhower Matrix
- Goal Setting / SMART Objectives
- 7 Steps to effective work scheduling
- Confirming Priorities - Saying No
- Effective Meetings - Overview
- Managing Email
- Questions and answer session
- Action planning
Unconscious Bias
Understand unconscious bias and its impact, and take practical steps towards fairer decisions.
2 HoursEmployeesManagersLeaders
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- Unconscious Bias Exercise
- Are you Biased?
- Decision Making Exercise
- What is unconscious bias?
- The Impact of Unconscious Bias
- Circle of Trust
- Causes of Unconscious Bias
- 9 types of Unconscious bias
- Unconscious Bias and Behavioural Style Types
- Unconscious bias in the workplace - areas of potential impact
- Unconscious Bias in Recruitment and Selection
- Equality Act
- Ways to identify / minimise / eliminate unconscious bias
- Diversity as Competitive Advantage
- Questions and answer session
- Action planning
Understanding Psychometrics
An introduction to psychometric and behavioural assessment and how it supports better people decisions.
2 HoursEmployeesManagersLeaders
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- What are Psychometrics?
- What is Unconscious Bias?
- Causes of Unconscious Bias
- 9 types of Unconscious bias
- The Impact of Unconscious Bias
- How Psychometrics can Reduce Unconscious Bias
- Where Psychometrics can add Value
- What can be assessed?
- Assessment Types
- Understanding Bell Curve Distribution
- Sample Reports - Belbin, DiSC, Adapt G, Values and Motivation, Learning Style, 360 Degree Feedback, Work Attitude, Management Decision Making
- Typical Costs
- Benefits - Individual / Team / Organisation
- Example - Application through the employee lifecycle - Recruitment, Onboarding, Development, Retention, Exit
- Considerations
- Questions and answer session
- Action planning
