Absence Management
Manage short and long-term absence fairly and consistently - including the Bradford Factor, stress and wellbeing.
2 HoursManagersLeaders
View Course Content
- Employee Rights / Equality Act
- Absence Statistics
- Authorised v Unauthorised Absence
- Short term v Long term absence
- Frequent v Infrequent Absence
- Understanding and applying the Bradford Factor
- Stress in the Workplace
- Types of Stress / Signs of Stress
- Managing Stress / Coping Strategies
- Absence Case Studies
- Questions and answer session
- Action planning
Change Management
Lead and embed organisational change while protecting engagement, performance and morale.
4 HoursEmployeesManagersLeaders
View Course Content
- What causes change - PESTLE analysis?
- Understanding the process of change
- The impact of change
- How does change make us feel?
- Kubler Ross (Grief) Change Cycle
- Change adaptation process
- Change management considerations
- Why do we resist change?
- How to overcome change resistance
- Understanding uncertainty and how to deal with it
- Understanding Comfort zones
- Stages of Change
- Change management tools and techniques - Behavioural styles, Control v Influence, the OODA Loop, VUCA, Readiness / Capability / Clout
- Communicating through change
- Managing Bad News - The Spikes Protocol
- Questions and answer session
- Action planning
Coaching
Practical coaching skills to build self-awareness, unlock potential and improve performance in others.
2 HoursEmployeesManagersLeaders
View Course Content
- What coaching is and why it matters
- Coaching versus telling, mentoring, and managing and when each is appropriate
- Coaching skills - Active listening, powerful questions, the power of silence and thinking space, building rapport, trust, staying curious
- Questions and listening exercise
- The GROWS model
- Goal / Reality / Options / Will / Way / Support / Sustain
- Coaching conversation practice using the GROWS model
- Workplace application
- Knowing when to switch from coaching mode
- Top Tips
- Questions and answer session
- Action planning
Conflict Management
Understand, prevent and resolve workplace conflict constructively before it escalates.
2 HoursManagersLeaders
View Course Content
- Signs and Causes of Conflict
- What conflict based / difficult situations do we find difficult to deal with and why?
- The impact of not addressing Conflict
- Destructive versus Constructive Conflict
- Behavioural Style Differences in a conflict related context
- Behavioural Style Questionnaire
- Assertive / Passive / Passive Aggressive / Aggressive behaviour in a conflict setting
- Conflict Management skills
- Questions and answer session
- Action planning
Decision Making
Make clearer, more confident decisions using practical models and structured thinking.
4 HoursEmployeesManagersLeaders
View Course Content
- How do we make decisions?
- Why do we make bad decisions?
- Decision making exercise
- Different ways to make decisions and how it can affect the outcome
- The decision-making process - making better decisions
- Framing the issue
- Gathering and improving intelligence / information
- Perception of Risk / Managing Risk
- Confidence Levels - Counteracting over confidence
- Group Think
- Divergent v Convergent Thinking
- Reaching a conclusion
- Learning from experience
- Decision Making Tools - Behaviour / Creative Thinking / Defining the Problem / 5 x Why / 6 Thinking Hats
- Evaluating decisions
- Analysis Techniques
- Success Measures
- Questions and answer session
- Action planning
Delegation
Delegate effectively to develop your team, free up your time and improve results.
3 HoursManagersLeaders
View Course Content
- What is Delegation?
- What can / can’t be delegated?
- Who can you delegate to?
- Effective Delegation
- Building Trust
- What prevents effective delegation?
- The 5 Ds of Delegation
- Eisenhower’s box - urgency / importance
- The Delegation Process
- Delegating to different behavioural styles
- The Delegation Continuum
- IDEAL Delegation
- Delegation Case Studies
- Tips for effective delegation
- Questions and answer session
- Action planning
Discipline, Grievance and Misconduct
Handle disciplinary, grievance and misconduct matters confidently, fairly and in line with legislation.
3 HoursManagersLeaders
View Course Content
- Employee Rights - The Equality Act
- Disciplinary issue examples
- Importance of proactive management - Potential impact / Cost
- Difference between Conduct / Capability and Performance
- What is Misconduct / Gross Misconduct?
- Preparing for and conducting a Disciplinary Meeting
- Disciplinary Process
- Managing Misconduct v Gross Misconduct
- Conducting a Disciplinary Investigation
- Discipline Case studies
- Types of Grievance
- Role of the Manager
- Grievance Stages
- Preparing for and conducting a Grievance Meeting
- Conducting a Grievance Investigation
- Preparing for and conducting the meeting
- Note taking
- Active Listening / Questioning Technique
- Penalties / Action
- Questions and answer session
- Action planning
High Performing Teams
Understand what sets high-performing teams apart, and how to build trust and accountability.
4 HoursManagersLeaders
View Course Content
- Team Exercise
- Team formation and Supervisor / Management behaviours at different stages of a team
- Team communication
- Driving performance / setting objectives
- Keeping yourself and your team motivated
- Giving effective feedback: feedback models for different situations
- Having crucial conversations
- Managing the Appraisal Process effectively
- Managing poor performance
- What is Delegation?
- Adair - Action Centred Leadership
- How can we delegate effectively?
- The Eisenhower Matrix
- Delegation process / continuum / communication
- Setting SMART objectives
- Understanding behavioural style differences when delegating
- Questions and answer session
- Action planning
Intervention
Build the confidence to intervene early and have difficult conversations before problems grow.
3 HoursEmployeesManagersLeaders
View Course Content
- Understanding the Law / The Equality Act
- Difference between Culture / Ethics / Integrity / Values
- Banter versus Microaggressions
- Impact of Microaggressions
- What is Intervention?
- When to Intervene?
- Intervention Case Studies
- Intervention Decisions
- What prevents Intervention?
- Comfort Zones
- Group Think
- Reframing the problem
- Heron’s Six Category Intervention Analysis
- Calling In / Calling Out
- Assertiveness
- Influencing Strategies
- Feedback techniques
- Case Studies - Revisited
- Questions and answer session
- Action planning
Leadership - Culture and Engagement
Shape culture, motivation and engagement to bring out the best in your people.
6 HoursManagersLeaders
View Course Content
- Understanding purpose, vision, mission and values and their importance
- Developing a high-performance culture
- Anticipating Performance Dips
- Driving Performance
- Performance Disincentives
- Individual / Team Performance conversations - Operational / Coaching / Accountability / Performance
- Leadership versus Management
- The role of the Leader v Manager
- Understanding the challenges of moving from colleague to Manager / Leader
- Leadership v Management Thinking
- Strategic v Operational Thinking
- Leadership Excellence Model
- Leadership Control versus Influence
- Leading Change
- Leadership styles
- Situational Leadership - Hersey and Blanchard
- The habits of highly effective leaders
- What type of leader / manager am I?
- Leadership SWOT Analysis
- Talent Development Framework
- Leadership Skills Development - Self
- Questions and answer session
- Action planning
Mentoring
Set up and run effective mentoring relationships that accelerate development and knowledge-sharing.
2 HoursEmployeesManagersLeaders
View Course Content
- Mentoring - A brief history
- What is Mentoring?
- Mentoring v coaching
- Benefits to Mentors / Mentees
- Managing the mentoring process
- Mentor / Mentee selection
- Mentoring skills / practical tips to improve the chance of a successful Mentor / Mentee pairing
- How to manage when things don’t go to plan
- Mentor / Mentee case studies.
- Mentoring Tips for Mentors / Mentees
- Question and Answers session
- Action Planning
Motivation
Understand what truly motivates people and how to create the conditions for engagement.
2 HoursEmployeesManagersLeaders
View Course Content
- What is Motivation?
- What motivates you?
- Extrinsic (External) v Intrinsic (Internal) Motivation
- What demotivates us?
- Motivation Style Questionnaire - Understanding our own motivation
- Motivating Others
- Motivating different styles - Extrinsic / Intrinsic / Motivational Drivers / Behavioural style
- Motivation Strategies
- Motivation Case Studies
- Questions and answer session
- Action planning
People Management
Core people-management skills for new and experienced managers, from feedback to tough conversations.
6 HoursManagersLeaders
View Course Content
- Understanding High Performing Teams and Culture
- Team Effectiveness Questionnaire
- Importance of Vision / Mission / Purpose / Values
- Leadership v Management
- Management Styles
- Adapting our Management Style
- Understanding Ourselves - Behaviour / Motivation
- Setting SMART Objectives
- Managing Performance
- Talent Development Framework
- Understanding Others / Our Team
- Stages of a Team
- Communicating with Others
- Situational Leadership
- Motivation
- Delegation
- Feedback
- Questions and answer session
- Action planning
Performance Management
Manage performance consistently and fairly - objectives, feedback and tackling underperformance.
3 HoursManagersLeaders
View Course Content
- How well do you manage Performance at Present?
- Performance Review Cycle
- What Drives Performance?
- Positive Impact Performance Drivers
- Disincentives to Performance
- Anticipating Performance Dips
- Performance Conversations - Operational / Coaching / Accountability / Poor Performance
- Comfort Zones
- Setting SMART Objectives
- What is poor performance?
- Preparing for Poor Performance conversations
- Dealing with Poor Performance
- Standard Setting Meetings
- Questioning Technique
- Feedback Models
- Performance Management Case Studies
- Questions and answer session
- Action planning
Unconscious Bias
Understand unconscious bias and its impact, and take practical steps towards fairer decisions.
2 HoursEmployeesManagersLeaders
View Course Content
- Unconscious Bias Exercise
- Are you Biased?
- Decision Making Exercise
- What is unconscious bias?
- The Impact of Unconscious Bias
- Circle of Trust
- Causes of Unconscious Bias
- 9 types of Unconscious bias
- Unconscious Bias and Behavioural Style Types
- Unconscious bias in the workplace - areas of potential impact
- Unconscious Bias in Recruitment and Selection
- Equality Act
- Ways to identify / minimise / eliminate unconscious bias
- Diversity as Competitive Advantage
- Questions and answer session
- Action planning
