Belbin Team Roles - Advanced
A deeper dive into Belbin - team and working-relationship reports, and applying team roles to recruitment and projects.
4 HoursEmployeesManagersLeaders
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- Understanding high performing / dysfunctional teams
- What makes someone excellent at their role?
- Eligibility v Suitability
- What influences our behaviour?
- Belbin Team Role Theory and Principles
- The 9 Team Roles
- Understanding strengths / allowable / non allowable weaknesses
- Review of individual reports
- Identifying Team Role Style in others
- Understanding opposite team role styles
- Communicating with different team role styles
- Review of working relationship report(s)
- Tuckman’s Stages of a Team / Belbin
- Hersey and Blanchard’s Situational Leadership / Belbin
- Adair’s Task / Team / Individual
- Belbin Team Report - explained
- Review of team report(s)
- Using Belbin in Recruitment
- Belbin Job profiles / Candidate Match Reports
- Belbin Team Roles at different stages of a project
- Belbin application through the employee lifecycle - Recruitment / Onboarding / Development / Retention / Exit
- Questions and answer session
- Action planning
Belbin Team Roles - Introduction
Discover your natural team roles and learn to work more effectively with different behavioural styles.
3 HoursEmployeesManagersLeaders
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- Understanding high performing / dysfunctional teams
- What makes someone excellent at their role?
- Eligibility v Suitability
- What influences our behaviour?
- Belbin Team Role Theory and Principles
- The 9 Team Roles
- Understanding strengths / allowable / non allowable weaknesses
- Review of individual reports
- Identifying Team Role Style in others
- Understanding opposite team role styles
- Communicating with different team role styles
- Team Report - explained
- Review of team report(s)
- Questions and answer session
- Action planning
Coaching
Practical coaching skills to build self-awareness, unlock potential and improve performance in others.
2 HoursEmployeesManagersLeaders
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- What coaching is and why it matters
- Coaching versus telling, mentoring, and managing and when each is appropriate
- Coaching skills - Active listening, powerful questions, the power of silence and thinking space, building rapport, trust, staying curious
- Questions and listening exercise
- The GROWS model
- Goal / Reality / Options / Will / Way / Support / Sustain
- Coaching conversation practice using the GROWS model
- Workplace application
- Knowing when to switch from coaching mode
- Top Tips
- Questions and answer session
- Action planning
Communication / Assertiveness
Communicate with clarity and confidence, and handle difficult conversations assertively.
3 HoursEmployeesManagersLeaders
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- Albert Mehrabian’s Rule
- Communication methods - pros and cons
- Planning communication
- Diversity / Behavioural style in communication
- Building Rapport
- 7 Levels of Listening
- What prevents active listening?
- What is Assertiveness?
- Communication styles (passive / aggressive / passive-aggressive and assertive)
- Barriers to being Assertive
- Influencing Strategies
- Assertiveness tools and techniques
- Questions and answer session
- Action planning
Conflict Management
Understand, prevent and resolve workplace conflict constructively before it escalates.
2 HoursManagersLeaders
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- Signs and Causes of Conflict
- What conflict based / difficult situations do we find difficult to deal with and why?
- The impact of not addressing Conflict
- Destructive versus Constructive Conflict
- Behavioural Style Differences in a conflict related context
- Behavioural Style Questionnaire
- Assertive / Passive / Passive Aggressive / Aggressive behaviour in a conflict setting
- Conflict Management skills
- Questions and answer session
- Action planning
Courage and Self Assurance
Build the confidence and courage to speak up, make decisions and step beyond your comfort zone.
2 HoursEmployeesManagersLeaders
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- Organisational / Cultural Courage
- Ethics / Integrity / Values
- Courage of a Leader / Manager
- Situational Leadership
- Leadership styles
- Effective decision making
- Courageous Self
- Comfort zones
- Influence / Upward Influence / Assertiveness
- Minority of one / Changing decisions
- Questions and answers
- Action planning
Delegation
Delegate effectively to develop your team, free up your time and improve results.
3 HoursManagersLeaders
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- What is Delegation?
- What can / can’t be delegated?
- Who can you delegate to?
- Effective Delegation
- Building Trust
- What prevents effective delegation?
- The 5 Ds of Delegation
- Eisenhower’s box - urgency / importance
- The Delegation Process
- Delegating to different behavioural styles
- The Delegation Continuum
- IDEAL Delegation
- Delegation Case Studies
- Tips for effective delegation
- Questions and answer session
- Action planning
DiSC - Advanced
Go deeper with DiSC - team dynamics, adapting your style and applying insight to real relationships.
4 HoursEmployeesManagersLeaders
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- Understanding Successful / Dysfunctional Teams
- Tuckman’s Stages of a Team
- Situational Leadership styles - Hersey and Blanchard
- Adair - Task / team Individual
- Overview of DiSC Theory
- Jung’s Basic Principles
- Understanding ourselves
- Strengths / Weaknesses
- What motivates / demotivates different DiSC styles?
- Identifying others’ DiSC style
- Opposite styles
- Communicating and working with others effectively
- DiSC styles at different stages of a Project
- Understanding others / your team
- Questions and answer session
- Action planning
DiSC - Introduction
Understand your DiSC behavioural style and communicate more effectively with others.
3 HoursEmployeesManagersLeaders
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- Understanding Successful / Dysfunctional Teams
- Overview of DiSC Theory
- Jung’s Basic Principles
- Understanding ourselves
- Strengths / Weaknesses
- What motivates / demotivates different DiSC styles?
- Identifying others’ DiSC style
- Opposite styles
- Communicating and working with others effectively
- Understanding others / your team
- Questions and answer session
- Action Planning
Discipline, Grievance and Misconduct
Handle disciplinary, grievance and misconduct matters confidently, fairly and in line with legislation.
3 HoursManagersLeaders
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- Employee Rights - The Equality Act
- Disciplinary issue examples
- Importance of proactive management - Potential impact / Cost
- Difference between Conduct / Capability and Performance
- What is Misconduct / Gross Misconduct?
- Preparing for and conducting a Disciplinary Meeting
- Disciplinary Process
- Managing Misconduct v Gross Misconduct
- Conducting a Disciplinary Investigation
- Discipline Case studies
- Types of Grievance
- Role of the Manager
- Grievance Stages
- Preparing for and conducting a Grievance Meeting
- Conducting a Grievance Investigation
- Preparing for and conducting the meeting
- Note taking
- Active Listening / Questioning Technique
- Penalties / Action
- Questions and answer session
- Action planning
High Performing Teams
Understand what sets high-performing teams apart, and how to build trust and accountability.
4 HoursManagersLeaders
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- Team Exercise
- Team formation and Supervisor / Management behaviours at different stages of a team
- Team communication
- Driving performance / setting objectives
- Keeping yourself and your team motivated
- Giving effective feedback: feedback models for different situations
- Having crucial conversations
- Managing the Appraisal Process effectively
- Managing poor performance
- What is Delegation?
- Adair - Action Centred Leadership
- How can we delegate effectively?
- The Eisenhower Matrix
- Delegation process / continuum / communication
- Setting SMART objectives
- Understanding behavioural style differences when delegating
- Questions and answer session
- Action planning
Leadership - Culture and Engagement
Shape culture, motivation and engagement to bring out the best in your people.
6 HoursManagersLeaders
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- Understanding purpose, vision, mission and values and their importance
- Developing a high-performance culture
- Anticipating Performance Dips
- Driving Performance
- Performance Disincentives
- Individual / Team Performance conversations - Operational / Coaching / Accountability / Performance
- Leadership versus Management
- The role of the Leader v Manager
- Understanding the challenges of moving from colleague to Manager / Leader
- Leadership v Management Thinking
- Strategic v Operational Thinking
- Leadership Excellence Model
- Leadership Control versus Influence
- Leading Change
- Leadership styles
- Situational Leadership - Hersey and Blanchard
- The habits of highly effective leaders
- What type of leader / manager am I?
- Leadership SWOT Analysis
- Talent Development Framework
- Leadership Skills Development - Self
- Questions and answer session
- Action planning
Meetings
Plan and run focused, productive meetings that respect people's time and drive action.
3 HoursEmployeesManagersLeaders
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- Meeting frustrations
- The cost of meetings
- Is a meeting necessary?
- Purpose of meetings
- Types of meeting
- Planning for a meeting
- Preparing for a meeting
- Meeting Content versus Process
- Developing an effective Agenda
- Effective meeting facilitation
- Meeting Leadership v Participation
- Meeting Ground Rules
- Decision Making / Action Planning Tools
- Meeting Ideas / Techniques
- De Bono’s 6 Thinking Hats
- Strategic Meeting Questions
- Managing challenging behaviour / conflict in meetings
- Taking Minutes
- Closing a Meeting
- Effective Follow up
- Question and Answers session
- Action Planning
Mentoring
Set up and run effective mentoring relationships that accelerate development and knowledge-sharing.
2 HoursEmployeesManagersLeaders
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- Mentoring - A brief history
- What is Mentoring?
- Mentoring v coaching
- Benefits to Mentors / Mentees
- Managing the mentoring process
- Mentor / Mentee selection
- Mentoring skills / practical tips to improve the chance of a successful Mentor / Mentee pairing
- How to manage when things don’t go to plan
- Mentor / Mentee case studies.
- Mentoring Tips for Mentors / Mentees
- Question and Answers session
- Action Planning
Motivation
Understand what truly motivates people and how to create the conditions for engagement.
2 HoursEmployeesManagersLeaders
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- What is Motivation?
- What motivates you?
- Extrinsic (External) v Intrinsic (Internal) Motivation
- What demotivates us?
- Motivation Style Questionnaire - Understanding our own motivation
- Motivating Others
- Motivating different styles - Extrinsic / Intrinsic / Motivational Drivers / Behavioural style
- Motivation Strategies
- Motivation Case Studies
- Questions and answer session
- Action planning
Performance Management
Manage performance consistently and fairly - objectives, feedback and tackling underperformance.
3 HoursManagersLeaders
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- How well do you manage Performance at Present?
- Performance Review Cycle
- What Drives Performance?
- Positive Impact Performance Drivers
- Disincentives to Performance
- Anticipating Performance Dips
- Performance Conversations - Operational / Coaching / Accountability / Poor Performance
- Comfort Zones
- Setting SMART Objectives
- What is poor performance?
- Preparing for Poor Performance conversations
- Dealing with Poor Performance
- Standard Setting Meetings
- Questioning Technique
- Feedback Models
- Performance Management Case Studies
- Questions and answer session
- Action planning
Time Management / Prioritisation
Take control of your workload with practical prioritisation and time-management techniques.
3 HoursEmployeesManagersLeaders
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- Understanding Behavioural Style Difference
- Understanding your own style
- Behavioural Time Management Strategies
- Wheel of Life - Now / Future
- Time Stealers
- Breaking Bad Habits
- Time Management Tools and Techniques
- David Allen’s Input Processing Model
- Stephen R Covey’s Four Generations of Time Management
- What is a Priority?
- Priority Ranking - Common Pitfalls and Best Practice
- The Pareto Rule
- The 5 D’s
- Eisenhower Matrix
- Goal Setting / SMART Objectives
- 7 Steps to effective work scheduling
- Confirming Priorities - Saying No
- Effective Meetings - Overview
- Managing Email
- Questions and answer session
- Action planning
