Communication / Assertiveness
Communicate with clarity and confidence, and handle difficult conversations assertively.
3 HoursEmployeesManagersLeaders
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- Albert Mehrabian’s Rule
- Communication methods - pros and cons
- Planning communication
- Diversity / Behavioural style in communication
- Building Rapport
- 7 Levels of Listening
- What prevents active listening?
- What is Assertiveness?
- Communication styles (passive / aggressive / passive-aggressive and assertive)
- Barriers to being Assertive
- Influencing Strategies
- Assertiveness tools and techniques
- Questions and answer session
- Action planning
Conflict Management
Understand, prevent and resolve workplace conflict constructively before it escalates.
2 HoursManagersLeaders
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- Signs and Causes of Conflict
- What conflict based / difficult situations do we find difficult to deal with and why?
- The impact of not addressing Conflict
- Destructive versus Constructive Conflict
- Behavioural Style Differences in a conflict related context
- Behavioural Style Questionnaire
- Assertive / Passive / Passive Aggressive / Aggressive behaviour in a conflict setting
- Conflict Management skills
- Questions and answer session
- Action planning
Intervention
Build the confidence to intervene early and have difficult conversations before problems grow.
3 HoursEmployeesManagersLeaders
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- Understanding the Law / The Equality Act
- Difference between Culture / Ethics / Integrity / Values
- Banter versus Microaggressions
- Impact of Microaggressions
- What is Intervention?
- When to Intervene?
- Intervention Case Studies
- Intervention Decisions
- What prevents Intervention?
- Comfort Zones
- Group Think
- Reframing the problem
- Heron’s Six Category Intervention Analysis
- Calling In / Calling Out
- Assertiveness
- Influencing Strategies
- Feedback techniques
- Case Studies - Revisited
- Questions and answer session
- Action planning
Meetings
Plan and run focused, productive meetings that respect people's time and drive action.
3 HoursEmployeesManagersLeaders
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- Meeting frustrations
- The cost of meetings
- Is a meeting necessary?
- Purpose of meetings
- Types of meeting
- Planning for a meeting
- Preparing for a meeting
- Meeting Content versus Process
- Developing an effective Agenda
- Effective meeting facilitation
- Meeting Leadership v Participation
- Meeting Ground Rules
- Decision Making / Action Planning Tools
- Meeting Ideas / Techniques
- De Bono’s 6 Thinking Hats
- Strategic Meeting Questions
- Managing challenging behaviour / conflict in meetings
- Taking Minutes
- Closing a Meeting
- Effective Follow up
- Question and Answers session
- Action Planning
Networking
Build and use professional networks with confidence, both in person and online.
2 HoursEmployeesManagersLeaders
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- Understanding our comfort zone
- Benefits of Networking
- Networking misconceptions
- Objective setting - What do I want to achieve from Networking?
- Getting the most from Networking Events - Before, During and After
- Preparing to attend an event
- Developing an effective “elevator pitch”
- Effective networking questions
- Building a network - Connection strategies
- 1st / 2nd / 3rd level connections
- Networking online / LinkedIn
- Networking skills - practice
- Networking / Connection tips
- Questions and answer session
- Action planning
Presentation Skills
Present with impact and confidence, from structuring your message to handling questions.
6 HoursEmployeesManagersLeaders
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- What do we fear about presenting?
- Dealing with fear / nerves
- Using Positive Language
- Benefits of Effective Preparation
- Preparation - The Basics
- Words / Tone / Body Language
- Intrusive Presentation Habits and how to avoid them
- Using our voice
- Planning our Presentation
- Understanding the audience
- Development and Delivery Methods
- Presentation Structure
- Grabbing and Holding Attention
- Presentation Notes
- Handling Questions
- PowerPoint - Basics
- Slide Content
- Words v Pictures
- Font / Slide Design
- Functionality
- Closing the presentation
- Presentation Skills Practice - Session 1
- 1 to 1 Coaching
- Presentation Skills Practice - Session 2
- 1 to 1 Coaching
- Presentation Skills Practice - Session 3
- 1 to 1 Coaching
- Questions and answer session
- Action planning
